Manufacturer's Warranty and TruMeas, LLC’s Support.
Products are warranted by the manufacturer under the terms provided in the manufacturer's documentation.
Bowman XRF Manufacturer’s Warranty:
Price includes one-year warranty on all parts and labor. The warranty period is one year beginning from the date of installation and includes all major components, including X-ray tube. If installation cannot be completed within 30 days of delivery due to customer delay, warranty begins 30 days after delivery. Damage or defects that occur within the warranty period, as a result of flaws in design or production, will be speedily repaired or defective part(s) replaced free of charge. However, this warranty shall not apply in the following cases.
Repair of damage due to acts of nature or other force majeure
Damage resulting from erroneous operation or intentional neglect
Damage resulting from use or modification other than as contracted
Consumable items
Items not covered (Personal Computer Usage Precautions)
Installation of software and peripherals:
1. Damage caused by installation of software or peripherals other than those provided by Bowman Analytics are not covered by the warranty.
2. Repair or reinstallation of software as a result of such damages, shall incur additional cost to the customer.
Network connections:
XRF computer provided may have network interface hardware. Be advised, network connections may cause the following problems.
1. Malfunction of operating system, causing instability to personal computer.
2. Virus infection through the internet.
To avoid these known problems, we would recommend not connecting to a network. However, in case for the purpose of data exchange or other purposes, when network connections are needed, please adhere to the following guidelines.
1. Limit connections to Local Area Network (LAN) and not the internet.
2. Know the possible problems of network connection of each operation system
3. Network setup and/or trouble shooting will fall under customer responsibility
4. Problems resulting from the network connection shall not be covered by the warranty. Any repair or reinstall of software will be at charge.
Bowman Analytics nor TruMeas, LLC shall not be liable for any damage to product caused by abuse, mishandling, unauthorized repair or modification, or failure of any system in which the products are installed or integrated, or with which they are used. The foregoing expressed warranty is in lieu of any and all other warranties. In no event shall Bowman Analytics or TruMeas, LLC be liable for any indirect, consequential, or special damages, or for any loss of profit of any kind.
TruMeas, LLC Warranty Support:
TruMeas, LLC provides warranty support and claims administration on behalf of the manufacturer. TruMeas, LLC does not warrant the products and makes no express or implied warranties, including merchantability or fitness for a particular purpose, except that TruMeas, LLC warrants it will exercise reasonable efforts to repair or replace defective equipment in accordance with the manufacturer's warranty terms. TruMeas, LLC’s warranty support obligations are limited to: Receiving and evaluating warranty claims, performing repairs and/or providing replacement parts at no cost to the customer, provided the failure falls within the manufacturer's warranty coverage.
TruMeas, LLC’s warranty support does NOT include:
1. Coverage for consumable components unless manufacturer warranty explicitly covers
2. Recalibration or recertification
3. Loss of use, downtime, lost profits, or indirect damages
4. Equipment damage from misuse, environmental factors, or unauthorized modification
Warranty Claim Procedure. Customers must notify TruMeas, LLC of warranty claims within ten days of discovering the defect. Claims must be submitted with: (a) description of the malfunction; (b) serial number; and (c) evidence the equipment was used within manufacturer specifications. TruMeas, LLC will evaluate the claim and, if approved, will provide repair service at no cost to the customer. Unapproved claims are at customer's expense.
Diagnostic Fee:
Diagnostic evaluation is covered at no charge. If the equipment is determined to be outside warranty coverage, TruMeas, LLC will notify the customer before proceeding with repairs and may charge a diagnostic fee of $195/hr.
Taxes: Price does not include any applicable state or local sales and/or use taxes. Buyer shall pay sales, use, or property, gross receipts or any other taxes imposed upon the transaction, products sold, and/or installation, whenever payable, whether levied upon the Buyer or Seller.
Shipping: Door-to-door delivery. Freight, transportation, delivery, and/or insurance charges will be billed via invoice and paid by Buyer. Bowman Analytics reserves the right to determine the most appropriate method of transportation and will make all necessary shipping arrangements. If a separate shipping charge is not included on the initial quotation, Buyer will be notified of shipping charges to be included in Purchase Order before the order is accepted by TruMeas, LLC.
Scope: This quotation contains all agreements and is in lieu of all other oral agreements, guarantees, promises, or representations expressed or implied. This quotation supersedes and nullifies any and all previous quotation(s), written or verbal, issued for this service or product. All purchase orders must reference the quote number shown on the quotation.
No Cancellation by Buyer: Buyer agrees that the deliveries called for both in terms of quantities and delivery dates, may not be canceled or re-scheduled without TruMeas, LLC prior written consent.
Delivery Date: TruMeas, LLC will call contact listed on quote after receipt of order to schedule service. Availability of service is subject to actual receipt of order, technician availability. All requests for service are handled in the order they are taken.